@TeamYouTube don’t have access to old phone. new device not letting me sign in!!!!!!
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Replying to @S1Luvv
By chance, did you already try going through these steps to get help signing in: https://goo.gl/v7CdWx ? Let us know if it helps.
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Replying to @TeamYouTube
Google couldn't verify this account belongs to you" i know the password and email, i’m just on a new device and i have no access to the original device.
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Replying to @S1Luvv
To confirm, are you able to log in to your Google accounts using your credentials? Let us know, we'll take a look.
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Replying to @TeamYouTube
no, i do not remember the email itself password. i only know my youtube log in password
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Replying to @S1Luvv
We understand your concern. Please note that we will not be able to access any user account related information from our end due to security reasons. You'll need to have at least one of your account related info (email/username & any recovery options, if set up) to recover it.
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Replying to @TeamYouTube
i just said i have my youtube email and password. it’s just not letting me log on from my new device !!
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Replying to @S1Luvv
Oh ok. Just to confirm, are you using different email IDs for your Google account and YouTube? Let us know.
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Replying to @TeamYouTube
no it’s the same email for google account and youtube account, the passwords are just different. i know my youtube information it’s just telling me since i’m on a new device i can’t log in! i do not have access to the old device i was using. HELP!!!!!
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Thanks for the info. Mind following us so that we can share a few more steps over DM? Let us know once done.
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