Thanks for the info! Just to confirm, have you tried signing in following the steps outlined here: https://goo.gl/v7CdWx ? Keep us posted.
Oh okay! Here's an additional guide that may help you regain access (it covers more scenarios): https://goo.gl/q2Ijwz . Hope it helps!
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If it's a legacy account and you don’t remember the password, there is no password recovery option for such accounts. Learn more here: https://goo.gl/x1ZmFD
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