@YouTubeTV are there upgrades currently in process to handle bottleneck issues on your end? I have 1gb fiber to my home, but am having degradation issues. Please help me keep my cord cut.
Hi there, Craig. We're sorry to hear about the degradation issue, but let's look into it. It seems like your internet speed should be plenty sufficient. What device are you currently using to watch YouTube TV and about how often do you run into this issue?
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@AppleTV would be the device. -
Thanks, Craig. That's a known issue that our team is working on to resolve asap. In the meantime, we suggest manually changing the quality to the correct resolution. We're sorry for the inconvenience, but we appreciate your patience and understanding while we work through this.
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So what’s the correct resolution for a 1080P TV? 1080P? Because that’s what it’s set on and I’m still experiencing these issues... I’m 4+ weeks into dealing with this “known issue”...
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Thanks for the info, Craig. You're correct, you'd change the quality gear from "Auto" to 1080 whenever the channel is changed. Reinstalling the app has also improved the issue for some customers. We know it's not the best solution, but it's one of our top priorities to resolve.
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