This doesn't seem right. Have you tried uninstalling and reinstalling the app to check if that makes a difference? Also, makes sure your device OS is updated to the latest version. Let us know how this goes.
Hmm. To help the right team better investigate, can you send a feedback report from the device/account having the issue? Steps here: https://goo.gl/WdI0BK . You may not receive an individual response, but the details will help us identify and fix any issues, thanks.