Umm, excuse me, @TeamYouTube . Why in the world am I getting ads on my videos? I’ve been paying for YouTube Red and haven’t had ads since I purchased it, now all of a sudden I’m getting ads. Why?!?
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Replying to @jman41500
This doesn't seem right. What device are you on? Also, please check if you're signed in to the right account linked to the subscription. Keep us posted to help you further.
2 replies 0 retweets 6 likes -
Replying to @TeamYouTube
@TeamYouTube ty for responding back. I’m on the same account, I experienced this on an iPad. I’ve watched several videos today and only a few had ads, but still strange for me to see since I haven’t seen ads in forever since purchasing YouTube red.2 replies 0 retweets 0 likes -
Replying to @jman41500
That doesn't seem right. Have you reached out to our YouTube Premium and purchases support team yet: https://goo.gl/C2p95u ? They can look into this further for you. Hope this gets resolved.
1 reply 0 retweets 0 likes -
Replying to @TeamYouTube
@TeamYouTube I just checked my settings! Seems as if my payment was paused, and I know the reason why because the credit card was deactivated! So if the problem keeps occurring after I re-purchase YouTube premium, I will contact you again. Thanks!1 reply 0 retweets 0 likes
You're welcome. Don't hesitate to reach out if we can help with anything else. We're just a tweet away.
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