We'd like to help. Are you on Android or iOS? Does any error pop up the moment you open our app? Any screenshot would be appreciated. Appreciate the details.
Thanks for the screenshot. Updating the app or reinstalling it often fixes most of the issues. Let us know if that works.
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That's odd, could you file a feedback report with these steps: https://goo.gl/oWUxUY ? While every individual report may not get a direct response, we do review everything and use the details to investigate and fix issues. Thanks!
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