We'd like to look into it further. What device are you using? Mind sharing a screenshot of your "Status and features" page: https://goo.gl/FFqv9P ? Thanks.
Thanks for trying those steps. Please send a feedback report directly from YouTube with these steps: https://goo.gl/WdI0BK . While every individual report may not get a direct response, we do review everything and use the details to investigate and fix issues. Thanks!