We'd like to look into it further. What device are you using? Mind sharing a screenshot of your "Status and features" page: https://goo.gl/FFqv9P ? Thanks.
Thanks for the screenshot. If you're on a desktop, please try clearing your browser's cache and cookies. Here's how: https://goo.gl/t2cwdF . For mobile, could you try uninstalling and reinstalling the app to see if that fixes the issue? Keep us posted.
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Thanks for trying those steps. Please send a feedback report directly from YouTube with these steps: https://goo.gl/WdI0BK . While every individual report may not get a direct response, we do review everything and use the details to investigate and fix issues. Thanks!
End of conversation
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