Thanks for the screenshot. If you're on a desktop, please try clearing your browser's cache and cookies. Here's how: https://goo.gl/t2cwdF . For mobile, could you try uninstalling and reinstalling the app to see if that fixes the issue? Keep us posted.
We'd like to look into it further. What device are you using? Mind sharing a screenshot of your "Status and features" page: https://goo.gl/FFqv9P ? Thanks.
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