Hmm. To help the right team better investigate, can you send a feedback report from the device/account having the issue? Steps here: https://goo.gl/WdI0BK . You may not receive an individual response, but the details will help us identify and fix any issues, thanks.
This doesn't seem right. Have you tried uninstalling and reinstalling the app to check if that makes a difference? Also, makes sure your device OS is updated to the latest version. Let us know how this goes.
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