@TeamYouTube I've been having a weird issue where some comments on my videos are disappearing. They show up in the community section of the creator's studio, but I don't get notified of them, and they don't appear below the video they're supposed to be on. What is going on?
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Replying to @Graysongdl64
Just to confirm, have you checked our Help Center article that has info on how to manage the comment notifications: https://goo.gl/vkJb7i ? Keep us posted.
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Replying to @TeamYouTube
It's not a notification problem. Most other comments appear just fine, but for some reason, a good number of comments just turn invisible a while after they're posted. The only reason I know it's happening is because the commenter most affected by it tells me when it happens.
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Replying to @Graysongdl64
If you can't find these comments, then it is possible that they have already been removed. Comments can be removed by the person who posted them or for policy violations.
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Replying to @TeamYouTube
As I said, the only reason I know they're disappearing is because the poster tells me about them. Plus, if they were deleted, surely they wouldn't still show up on my creator studio page. They're not getting deleted by either of us, not getting caught in spam filter, what gives?
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That's odd. Could you file a feedback report with these steps: https://goo.gl/1ckkO5 ? While every individual report may not get a direct response, we do review everything and use the details to investigate and fix issues.
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