We would like to know more. Go here: https://www.youtube.com/features > Click on monetization and share the screenshot of the page that you see. This would help us look into the issue better!
To help the right team better investigate, can you send a feedback report from the account having the issue? Steps here: https://goo.gl/WdI0BK . While every individual report may not get a direct response, we do review everything and use the details to fix issues. Thanks.