We would like to know more. Go here: https://www.youtube.com/features > Click on monetization and share the screenshot of the page that you see. This would help us look into the issue better!
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To help the right team better investigate, can you send a feedback report from the account having the issue? Steps here: https://goo.gl/WdI0BK . While every individual report may not get a direct response, we do review everything and use the details to fix issues. Thanks.
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