@YTCreators I'm having issues seeing replies people have made to comments on my main account. This goes for all videos on any channel. I am also still waiting on my Merchandise Shelf...
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Replying to @SSKidnapper
Thanks for reaching out. Mind sharing more details about what's happening and we'll look into it? Also, have you checked our Help Center article on 'Get the Merchandise shelf on YouTube': https://goo.gl/kZiWGj . Let us know.
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Replying to @TeamYouTube
On my main account I simply don't see any replies on any comments... anywhere, on any video. This has been happening off and on for several days now. Also, I meet all eligibility requirements for the Shelf, and have for the last 3 or 4 weeks. How long does it take?
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Replying to @SSKidnapper
Just to confirm, have you tried using a different device to check if you are able to see the comments? Also, here's our Help Center article on how to get the Merchandise shelf on YouTube: https://goo.gl/EH2aci . Keep us posted.
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Replying to @TeamYouTube
I have not. But I have tried other accounts and they work fine. I e-mailed Partner Support and they want me to send a video showing the problem. I will tomorrow. I am eligible for the Shelf and have checked my beta studio and the monetization option is not there.
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Oh ok. The 'Merchandise shelf' feature is gradually rolling out to some creators in the YouTube Partner Program. So, it might take a while for you to have this feature and you'll be notified in Creator Studio page once it's available. Hope this helps clarify.
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