Hey @TeamYouTube I uploaded a video about 2 hours ago and gave it a custom thumbnail. The custom thumbnail only shows up on Mobile devices and in video manager, but doesnt show up on computers. Is there any way to fix this?
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Replying to @Pancakefatboy69
Hi there. We'd like to help. Have you tried clearing the browsers cache and cookies? Also, let us know if using different browser or Incognito mode helps. Keep us posted.
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Replying to @TeamYouTube
I've cleared both my cache and cookies and it did nothing. i thought it might be a problem with my laptop, but my sister and my friend couldn't see the thumbnail on their laptops either. but they could see it on they're phones.
1 reply 0 retweets 0 likes
Replying to @Pancakefatboy69
Thanks for trying those steps. Mind sharing screenshots and additional info for us to look into the issue further? Keep us posted.
4:47 PM - 23 Dec 2018
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