@TeamYouTube well guys If you don’t know I am having issues by loading livestreams meaning i cannot watch any livestream and there are videos that in the past i used to watch but after some months those videos are unable to load and all the solutions don’t work, idk what to do :(
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Replying to @VTiryan
We'd like to help. What device are you using? Are you seeing an error message while streaming? If yes, share the screenshot of the error message, we'll take a look. Thanks!
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Replying to @TeamYouTube
So i am using an iPad air 2, here’s a live-stream as example, EVERY livestream has the SAME error, i mean EVERY SINGLE STREAM. Type the name of the stream shown in the image and check if it loads in your device, if Yes then i don’t know what’s happeningpic.twitter.com/rCnfj7yZTQ
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Replying to @VTiryan
Thanks for the info. We've checked the video and it plays without an issue from our end. However, do you notice this happen across devices? If yes, keep us posted with relevant screenshot's and video URL.
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Replying to @TeamYouTube
My PlayStation 4 can play livestreams but i don’t understand why my device app is acting up on me, the same goes if I use Safari, Google app, chrome app, etc It’s NOT my wifi, it must be some kind of unknown anomaly One theory is that livestreams might got blocked where i am
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Replying to @VTiryan
Hmm, as you're using an iOS device, try uninstalling the app> restart the device> reinstall the app. Keep us posted on how it goes.
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Replying to @TeamYouTube
Alright, I did what you ordered, deleting and reinstalling and there is no effect. I can’t watch livestreams Other devices like my sister’s iPad and android device can load livestreams while my device doesn’t and i honestly don’t know what is happening
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As s next step, please send a feedback report directly from YouTube with these steps: https://goo.gl/WdI0BK . While every individual report may not get a response, we do review everything and use the details to investigate and fix issues. Thanks!
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