We would like to know more. Could you please send us a screenshot of the monetization page from Creator Studio: https://goo.gl/ySjhEs ? Also, can you let us know if you have applied for monetization recently or were you monetized previously and were demonetized now? Thanks!
You can make updates to your content and reapply for YPP in 30 days. To prepare to reapply, review the details and help resources on the Monetization page in Creator Studio.