Question for @TeamYouTube
Is there any reason custom thumbnails aren't working in YouTube Studio? I couldn't select one yesterday and it seems the same is true today. #YouTube #technology
We'd like to help. What device are you using? is happening across devices? Keep us posted.
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I have an LG android phone. I see the app needs updating. I'll do that tomorrow morning when I have decent Internet access. Maybe that's the issue.
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We’ve seen similar reports and are currently looking into it. Meanwhile try updating the app and also send a feedback report directly from YouTube from the device and account experiencing the issue. Here's how: https://goo.gl/ypYJMx . Thanks!
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"Is happening"
Thanks. Twitter will use this to make your timeline better. UndoUndo
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The same happens to me when uploading, if I want to put a custom thumbnail I need to do it after the video is finished being processed

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(Is not part of YouTube, but was a creator) you can upload the video, first as private, and then upload the custom thumbnail, and then set the video back to public which should (in theory) also notify your subs. If you’re using the beta studio, try the old one to be sure.
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