We'd like to help. A few questions. Is this happening for all the videos or only the two videos you're referring to? Mind sharing the video URL's for us to look into it? Also, have you checked our Help Center article on video streaming issues: https://goo.gl/PBFd2K
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Replying to @TeamYouTube
Hi, thank you for responding. This wasn’t affecting all videos but it was affecting the majority of the videos that I attempted watching. The issue is that the video will just keep loading and it won’t start, while other videos don’t have a problem with this.
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Replying to @MARKCITYY @claresbambinos
Thanks for the info. Just to confirm, have you tried signing out of your account and sign back in? Also, please check if this is happening across devices. Keep us posted.
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Replying to @TeamYouTube
Yes, I signed out and signed back in to my account, and no because on my laptop they do work, but on phone they won’t.
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Replying to @MARKCITYY @claresbambinos
Hmm, if you're using an Android, try uninstalling the app updates > restarting the device > updating the app. If iOS, try uninstalling the app > restarting the device > reinstalling it should help. Let us know.
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Replying to @TeamYouTube
It didn’t work, any other ideas on what i could do to fix this issue? :)
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Replying to @MARKCITYY @claresbambinos
Hmm. Can you try switching networks, WiFi to cellular and vice versa to see if that makes any difference?
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Replying to @TeamYouTube
I’ve tried it before, but it didn’t work. I also noticed that this mainly effects more recent uploads.
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Replying to @MARKCITYY @claresbambinos
Hmm, could you confirm if your device is running the most updated OS? Keep us posted.
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Replying to @TeamYouTube
Also, now I can’t watch even more, so far I’ve only been able to watch two videos, but all the other ones have an ad in the beginning or middle, and the ad won’t load in.
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That's odd. Could you file a feedback report with these steps: https://goo.gl/1ckkO5 ? While every individual report may not get a direct response, we do review everything and use the details to investigate and fix issues.
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