@TeamYouTube hey I have a problem where every time I my phone is horizontal, the video sometimes goes black yet audio plays. How can I fix this?
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Replying to @Entrad1
Hi there, try uninstalling and reinstalling the app and check if that fixes the issue. Also, does it happen across devices? Keep us posted.
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Replying to @TeamYouTube
Only happens on my phone, not on any other devices
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Replying to @Entrad1
Just to confirm, did uninstalling and reinstalling the app does the trick? Let us know.
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Replying to @Entrad1
Thanks for confirming. Are you on Android or iOS? Also, please make sure your device OS is updated to the latest version. Keep us posted.
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Thanks for clarifying. To help the right team better investigate, please send a feedback report from the device having the issue: https://goo.gl/WdI0BK . You may not receive an individual response, but the details will help us identify and fix any issues.
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