Thanks for reaching out. Could you please ask your subs to check their device level notification settings by following these steps: https://goo.gl/K88coK ? Let us know if that helps fix the issue.
Thanks for sharing the channel URL. You can get in touch with our Creator Support team: https://goo.gl/BxLi8H . They can dive into this further. Hope this gets resolved.
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We have passed this along to the Creator Support team. Look out for an email update.
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