Thanks for reaching out. Could you please ask your subs to check their device level notification settings by following these steps: https://goo.gl/K88coK ? Let us know if that helps fix the issue.
Sorry for the trouble. If you could ask your subscribers to reach out to us or send us feedback report, that would help us look into it further. Thanks.
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We understand you. Could you share your channel URL for us to have a close look at it?
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