We'd like to help. With the info provided we understand the account is a Brand Account which is managed by an owner. Hence owners will only have access to such accounts. You could either reach out to the owner to grant access or ask the owner to make changes.
Thanks for sharing the URL. We've passed this along to our Creator Support team. Please look out for an email. In the meantime, appreciate your patience.
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We've noticed that your email address is mentioned in the screenshot you shared, please delete the tweet as it's considered as personal info.
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Did you get the email I got or what email are you planning to send it on? My DMs are open, you can tell there
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Our team is still looking into it and will share any updates once they have any. Appreciate your patience in the meantime!
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