Thanks for the info. Here's an additional guide that may help you regain access (it covers more scenarios): https://goo.gl/q2Ijwz . Hope it helps!
We've seen similar reports on thumbnails and are currently working to fix it. Also, by chance, did you already try going through these steps to get help signing in to your account: https://goo.gl/v7CdWx ? Let us know if it helps.
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