@TeamYouTube Im on a Samsung Galaxy J3 Emerge and when I watch a video, randomly the screen will go black for the remainder of the video and all I can see is the chanels logo in the bottom right but thats it. But when I'm on a different device it doesn't do that. Please fix this
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Replying to @b_13006
We’d like to help! Have you tried uninstalling the app updates, restarting your device and reinstalling the updates? Also, could you share screenshots for us to look into it? Let us know.
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Replying to @TeamYouTube
I did what you said and it didn't work sorry I couldn't get a screenshot but please fix this as soon as possible
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Replying to @b_13006
Thanks for trying the steps. Could you confirm if your device is running the most updated OS? Keep us posted.
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Replying to @TeamYouTube
Yes my device is running on the latest OS it has
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Appreciate the info. Please send a feedback report directly from YouTube with these steps: https://goo.gl/WdI0BK . While every individual report may not get a response, we do review everything and use the details to investigate and fix issues.
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