@TeamYouTube why can't I use the notification bell for Jenna Marbles' channel? It always gives me an error when I try to get the notifications. I've been trying to get them for at least 3 months.
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Replying to @KellySetula
That doesn't seem right. Mind letting us know the device you're using? Also, does it happen across devices? Also, share screenshots of any error message you see and we'll look into it. Keep us posted.
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Replying to @TeamYouTube
It does it on all my devices, mac laptop, Samsung galaxy s9+, ipad. The circled error is what I get whenever I press on the bell.pic.twitter.com/YdNizA3iR3
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Replying to @KellySetula
Thanks for the info. Have you tried switching networks from WiFi to mobile data and vice versa? Let us know.
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Replying to @KellySetula
Hmm, if you are using a browser, try clearing cache and cookies. Here's how: https://goo.gl/dwzcyo . If you are using the app, try deleting the app, restarting the device and reinstalling the app. Let us know if it helps.
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Replying to @TeamYouTube
It didn't work. I've cleared that on my computer as well and it still doesn't work on there either.
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Sorry to hear you're still having trouble. We'd recommend sending a feedback report directly from YouTube, here's how: https://goo.gl/WdI0BK . Make sure to send from the account experiencing the issue.
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