We would like to know more. Could you please send us a screenshot of the monetization page from Creator Studio: https://goo.gl/ySjhEs ? Also, have you received an email with more info on Super Chat being disabled? Let us know and we'll take a look.
To clarify, Super Chat is a feature of YPP and the channel needs to be monetized: https://goo.gl/KwJyF5 . If you haven't heard back yet, this means your channel is being held for a second review and we'll be putting more effort/resources into additional reviews of your content.
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