Hi there! Thanks for letting us know. We recommend getting into touch with our live support team here so they can look into this further: https://goo.gl/GfrtpB
We double-checked and it appears to be working as expected. When you click the link in the previous tweet, select the option for "chat" where it says "I'd rather chat or email". We recommend doing this on a Firefox or Chrome browser. If the issue persists, please let us know!