Sorry to hear about the trouble. Does this happen across devices? Also, have you tried switching to an alternate Internet connection to see if that makes any difference? Let us know.
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Replying to @TeamYouTube
It was happening on my iPhone and I did switch WiFi connections and it was working a bit better but still not as smooth as I had hoped.
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Replying to @Missjennuh
Thanks for the info. Just to confirm, are you getting a message as 'are you still watching the video'? Let us know.
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Replying to @TeamYouTube
No I wasn’t receiving any of those notifications!
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Replying to @Missjennuh
Hey Jenna, sorry for the confusion. Just to clarify, are you referring to the ads you're seeing while playing videos? Keep us posted.
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Replying to @TeamYouTube
Not not ads! The video I’ll be watching will pause and buffer for a long time and won’t play. So I’ll either check my WiFi connection close out the app or restart my phone and sometimes neither of those actions help. It doesn’t just happen on my iPhone but other devices as well.
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Thanks for the info. To help the right team better investigate, can you send a feedback report from the device/account having the issue? Steps here: https://goo.gl/WdI0BK . You may not receive an individual response, but the details will help us identify and fix any issues.
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