@TeamYouTube hello, our company's YouTube channel DISAPPEARED/GOT CANCELLED and we need to restore it asap. We keep logging in with the same account & credentials but the channel itself (Zucchetti) & the related channels are no longer there. Could you please help us? Thanks
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Replying to @ZucchettiWorld
Hey there, we'd like to know more. Does it show that your account is suspended or deleted? This would help us further look into the issue.
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Replying to @TeamYouTube
Hi, the link that's connected to our website's homepage says "404 not found" while when typying Zucchetti in YouTube's searchbar nothing appears, as if there were no channel at all with this name., like it got cancelled. Now we really need to get the channel back.
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Replying to @ZucchettiWorld
Hmm, have you checked if you've received any email about it with more info. Maybe check your spam/junk folders to see if it has been routed there. Also, share your channel URL with us while trying to sign in from a different device/browser on Incognito mode. Let us know.
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Replying to @TeamYouTube
We checked and we didn't receive anything, not even in the spam. The URL is this one: https://www.youtube.com/mktzucche and nothing appears neither from a different browser nor in Incognito mode.
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Thanks for the info. We've passed this along to our Creator Support team. Please look out for an email update.
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