@youtube whyyyy can’t I upload my video
it keeps saying that it has failed to process - it’s an MP4 file so shouldn’t have any problems
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Replying to @fr3nchbread
We'd like to know more. Which device are you using to upload the video? Also, take a look at our Help Center article about common uploading errors that may be of help: https://goo.gl/LgFCzB . Keep us posted.
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Replying to @TeamYouTube
I am uploading it off a laptop - I will see if I need to update the browser
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Replying to @fr3nchbread
Let us know how it goes. Also, clearing your browser's cache and cookies often fixes most issues, thanks.
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Replying to @TeamYouTube
I’ve cleared the cache and cookies and tried on both chrome and Firefox but it still comes up with this. I’m not sure what else to dopic.twitter.com/MHs4BLw936
1 reply 0 retweets 0 likes
Thanks for the screenshot. Have you already checked our Help Center resource on "Recommended upload encoding settings": https://goo.gl/ukcbM3 ? Let us know if this helps!
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