@TeamYouTube my subscribers are having issues with notifications, they have the bell on but they are not receiving them, can you let me know how can i fix this or is there a way to make it better. Thanks in advance
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Replying to @NocturnosGaming
Thanks for reaching out. Are your subs reporting that they're not being notified about your uploads? Also, have you selected 'Notify subscribers' under advanced settings when you publish your videos? Let us know and we'll do our best to help.
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Replying to @TeamYouTube
Thanks for the quick answer, yes it is check the publish to subscriptions feed and notify subscribers. They are saying that the receive one notification in the week and when they look there are 6 previous videos that werent notified. Please Help :)
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Replying to @NocturnosGaming
We'll need to look into this further, send an example video URL and screenshots our way. Also, any chance you have a YouTube Channel URL for one of your subs who didn't get the notification? A specific example would be really helpful to investigate. Let us know.
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Replying to @TeamYouTube
what would the screenshot need to show? just asking so i wont send an image that does not work. This subs tells me that some notifications arrive but not all hope it helps https://www.youtube.com/channel/UCzvmJzCADexFN4788V5EU4g …
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Hmm, could you ask your sub to check their bell settings for your channel and see if they've opted-in to receive all notifications? They may be on the default setting, which is to receive notifications occasionally. Here's a guide to help check that: https://goo.gl/giVA8o
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