@TeamYouTube So why am I allowed to upload my own custome thumbnail, it shows up that it’s successfully uploaded but when anyone goes to see my video it’s a random still from my video? Thumbnails are huge in getting views specially for small creators.
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Replying to @lastlineshow
Just to confirm, are you subs reporting that this is happening across devices? Also, have you tried deleting and re-uploading the thumbnails? Let us know we'll take a look.
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Replying to @TeamYouTube
I’ve looked at it on multiple products(laptops,phones) (not signed in with my account) no subs reporting it to me directly. Also I tried using different thumbnails I’ve made in the past.
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Replying to @lastlineshow
Thanks for confirming. We've seen similar reports and our team is looking into it.
8:03 AM - 8 Dec 2018
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