Hey @TeamYouTube, my friend has trouble accessing videos on PC. When she logs in the page is in HTML format and doesn’t respond to anything. No other applications or tabs are open. Could you please help me out?
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Replying to @sfrvtma
Hi there, Could you ask your friend to try clearing the browser's cache and cookies as they clear things up on desktop. Also, could you check it on another browser? Keep us posted.
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Replying to @TeamYouTube
Tried to access from Microsoft Edge and it didn’t help. I’ll try to explain how to clear cache.
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Replying to @sfrvtma @TeamYouTube
Okay cleared cache and it worked thanks!
1 reply 0 retweets 0 likes
Replying to @sfrvtma
Glad that it worked! Give us a shout out if you have any questions in the future.
1:55 AM - 8 Dec 2018
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