@TeamYouTube So why am I allowed to upload my own custome thumbnail, it shows up that it’s successfully uploaded but when anyone goes to see my video it’s a random still from my video? Thumbnails are huge in getting views specially for small creators.
Just to confirm, are you subs reporting that this is happening across devices? Also, have you tried deleting and re-uploading the thumbnails? Let us know we'll take a look.
-
-
I’ve looked at it on multiple products(laptops,phones) (not signed in with my account) no subs reporting it to me directly. Also I tried using different thumbnails I’ve made in the past.
-
Thanks for confirming. We've seen similar reports and our team is looking into it.
End of conversation
New conversation -
Loading seems to be taking a while.
Twitter may be over capacity or experiencing a momentary hiccup. Try again or visit Twitter Status for more information.