@YouTube I can't upload mp4 videos to my channel. I get an error message saying it can't process. Is there something I need to change? I've tried other compatible formats and get the same message.
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Replying to @missthingmariah @YouTube
This doesn't seem right. What device are you on? Also, go through our common uploading errors troubleshooter which can be of your help: https://goo.gl/cVxAH3 . Keep us posted.
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Replying to @TeamYouTube @YouTube
I've gone through the trouble shooter and it hasn't fixed my issue. I'm using Google Chrome on my laptop. YouTube says "The video has failed to process. Please make sure you are uploading a supported file type." but I'm using a supported file type.
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Replying to @missthingmariah
Thanks for the additional info. Have you tried to upload the video using another device/browser? Keep us posted.
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Replying to @TeamYouTube
Tried a different browser. Tried editing the video down a bit to see if that helped. Still getting the same error message. It's immediately trying to process the video instead of uploading first.
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Appreciate the details. Please send a feedback report directly from YouTube with these steps: https://goo.gl/WdI0BK . While you may not get a direct response, we do review everything and use the details to investigate and fix issues. Thanks.
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