@YouTubeTV why are half of my recordings being streamed in less than HD quality? Yesterday's episdode of Criminal Minds is nearly unwatchable because the picture is so grainy, yet the commercials are full HD. Need a really good reason not to switch providers.
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Replying to @CoachGlenn40
Hi, Tyler. We're sorry for the inconvenience. What device are you having problems with and is it more than one device? What troubleshooting have you attempted? We're here to help!
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Replying to @TeamYouTube
Apple TV 4K. I've tested my internet and restarted the device. This issue occurs in both the DVR and live streaming. Seems like you're throttling the stream.
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Replying to @CoachGlenn40
Hi! We're aware of the problems with Apple TV and are working on a resolution. You can manually set the resolution on the channel you're watching, but when you change channels you will need to manually set the resolution once again. Let us know if you have any questions.
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Replying to @TeamYouTube
It actually got worse. For a service that only has clearance on a few devices this is pretty unacceptable.
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We understand your frustration with this situation and apologize profusely for the inconvenience. We support a variety of devices and you can click the link for more info on supported devices. We hope this helps! http://goo.gl/khD9aB
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