@YouTubeTV why are half of my recordings being streamed in less than HD quality? Yesterday's episdode of Criminal Minds is nearly unwatchable because the picture is so grainy, yet the commercials are full HD. Need a really good reason not to switch providers.
Hi, Tyler. We're sorry for the inconvenience. What device are you having problems with and is it more than one device? What troubleshooting have you attempted? We're here to help!
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Apple TV 4K. I've tested my internet and restarted the device. This issue occurs in both the DVR and live streaming. Seems like you're throttling the stream.
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Hi! We're aware of the problems with Apple TV and are working on a resolution. You can manually set the resolution on the channel you're watching, but when you change channels you will need to manually set the resolution once again. Let us know if you have any questions.
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