.@TeamYouTube @YouTube several of our subscribers are not getting video upload or LIVE broadcast notifications. Some are finding they have all notifications enabled & others that did have notifications enabled are now disabled. Thoughts? http://youtube.com/evhgeartv Thank you!
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Replying to @mgnchannel
That's odd, could you make sure you've selected "Notify subscribers" under advanced settings before publishing the video or going Live? Also, you can ask your subs to check their settings too: https://goo.gl/T1T4kC . Let us know how it goes.
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Replying to @TeamYouTube
I do not see the option under a LIVE event (under advanced or otherwise) to enable "notify subscribers". Under a video I upload, yes I see that option, but not for LIVE videos, which is 99.9% of my content (LIVE interviews)
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Replying to @mgnchannel
Sorry for the confusion. We'll need to look into this further, so can you share your video's URL and a YouTube Channel URL for one of your subs who didn't get the notification? A specific example would be really helpful to investigate. Let us know.
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Replying to @TeamYouTube
Ok here is the most recent LIVE stream link and 2 of my subscribers channel links: LIVE link: https://www.youtube.com/watch?v=jXm1jTzOMnY … Subs: https://www.youtube.com/user/essten94 & https://www.youtube.com/channel/UCvvIjzXkc4f9KGJEfGih7nw … (but I suspect others as well not getting my notifications) Thank you for the assistance
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Thanks for the details. Let's get you connected to our Creator Support team who can look into specifics and help you with more info: https://goo.gl/BxLi8H . Hope this gets resolved.
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Replying to @TeamYouTube
I have emailed the support team. Thank you kindly once again!
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