Oh no! What device are you on? Also, please share the video URL or screenshots of what you see for us to take a look. Keep us posted.
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Replying to @TeamYouTube
On my laptop, both videos are showing the same thing. Link for that one is https://www.youtube.com/watch?v=juubxnkgnS8 … I've watched that one before on the same device with no problems, but last time I tried to it did this.pic.twitter.com/wMxt7AWpwE
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Replying to @Sarah_Spoosh
Appreciate the additional info. Could you try signing out, restarting your browser and signing back into the account? Let us know if that makes any difference.
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Replying to @Sarah_Spoosh
Thanks for confirming. We checked and this seems to be working fine on our end. Could you check if this is happening across devices? Let us know.
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Replying to @TeamYouTube
Just played fine on my phone. Must be something with the laptop/browser but I've not changed any settings on there for it to have stopped working
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Replying to @Sarah_Spoosh
Thanks for the info. Could you try clearing your browser's cache and cookies, using a different browser or Incognito mode? Let us know if this helps clear things up.
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Replying to @Sarah_Spoosh
You're welcome, glad we could help you. Reach out if you need more help.
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Replying to @TeamYouTube
It looks like it might be a glitch with cinema mode? It keeps happening in new tabs in cinema mode but not in default (I keep having to mess with loading tabs to get out of cinema mode to access). Nothing else loads properly on the page either - suggested vids, comments etc
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Hmm, you could try using Incognito Mode and see if that helps. Also, try disabling any third party add-ons to check if it is otherwise. Keep us posted.
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