Why is streaming sports so garbage on @YouTubeTV? Constantly dropping resolution and buffering. Only happens when watching live sports. At this point I’m gonna have to go back to @Xfinity. So frustrating while watching my #FlyEaglesFly
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Replying to @Dudeguypal
HI! We apologize for the inconvenience. What device are you using and does this happen on multiple devices? What troubleshooting have you attempted? We're here to help!
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Replying to @TeamYouTube
It’s on my Apple TV. I primarily watch sports on the Apple TV. We have very good internet and the Apple TV is on a wired connection. This only happens with live sports.
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Replying to @Dudeguypal
We are aware of the problems with Apple TV and are working on a resolution. We've confirmed factory resetting your Apple TV can resolve the problem but it isn't guaranteed. Click the link to reach out to Apple TV support. We hope this helps! http://goo.gl/s5npct
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Replying to @TeamYouTube
So how long has
@YouTubeTV know about this issue? We have been playing full price and the live sports is always trash on our primary streaming device.1 reply 0 retweets 0 likes -
Replying to @Dudeguypal
This problem has been ongoing for the passed week and we apologize for the inconvenience. Try the suggested factory reset and let us know if that resolves the problem.
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Replying to @TeamYouTube
Is there an eta on a fix? Is there a refund for those effected?
1 reply 0 retweets 0 likes
Our product team is working on a fix, although we don't have an ETA. Our live support team can give you a refund, and here's how to reach out to them by phone or chat. Hope this helps! http://goo.gl/jsGzir
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