Just to confirm, have you tried the steps listed in our Help Center article to set up custom URL for your channel: https://goo.gl/FnjZzY ? Let us know.
Here's our Help Center article that has detailed info on how your channel URLs works: https://goo.gl/WLJGvk . Hope this helps clarify.
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Appreciate your efforts in trying to fix it. Please send a feedback report directly from YouTube: https://goo.gl/WdI0BK . While every individual report may not get a direct response, we do review everything and use the details to investigate and fix issues. Thanks.
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