@YouTubeTV When I watch DVR’d programs or live tv, the streaming quality is terrible. When I watch on demand programs, the quality is perfect. I have up to 500 mbps and usually get around 150 mbps. I have @Philo, @netflix, @hulu, and @PrimeVideo and they all stream perfectly.
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Replying to @richal13
HI Rich! What device are you using and does this happen on more than one device? What troubleshooting have you attempted? We'ere here to help!
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Replying to @TeamYouTube
Thanks for your prompt reply. We have Apple TV 4k connected to a Amazon Fire Tv 4k. We’ve restarted Apple TV. We’ve deleted and reinstalled the app. It only seems to happen on the Apple TV 4K. Works fine on IPad, IPhone and Apple TV (not 4K).
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Replying to @richal13
We are aware of the problems with Apple TV and are working on a resolution. We've confirmed factory resetting your Apple TV can resolve the problem but it isn't guaranteed. Click the link to reach out to Apple TV support. We hope this helps! http://goo.gl/s5npct
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Replying to @TeamYouTube
Thank you for getting back to me. I’ll troubleshoot some more and see what happens. However, I don’t wish to factory reset my Apple TV. Hopefully there will be a better solution.
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Replying to @richal13
We understand why you would be hesitant to factory reset your Apple TV as it isn't ideal and can be inconvenient. Please follow us so we can DM you and look into this further. We're here for you!
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Great! We'll continue the conversation there, thanks!
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