Just to confirm, have you tried the steps listed in our Help Center article to set up custom URL for your channel: https://goo.gl/FnjZzY ? Let us know.
Great. Could you try signing out from your account, restarting your device and signing back in? Let us know if that makes a difference.
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Here's our Help Center article that has detailed info on how your channel URLs works: https://goo.gl/WLJGvk . Hope this helps clarify.
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