Oh no! Just to confirm, have you tried the steps and checked the supported image types/resolutions mentioned in our Help Center article: https://goo.gl/soQVjo ? Keep us posted.
Thanks for confirming. What device are you on? Do you see an error message? Also, share screenshots for us to investigate further. Appreciate the details.
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No worries it’s all been sorted now

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Glad to hear that the issue is fixed. Reach out to us if you have any questions in future!
End of conversation
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