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Updates and answers from the team that brings you YouTube. Here to help in: English, Español, Português, Deutsch, Français, Pусский, 日本語, Bahasa

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    1. Matt Price‏ @vMattPrice 2 Dec 2018
      • Report Tweet

      @YouTubeTV What's the deal over the past two days? Steam (on any channel) takes much longer to start and comes in horrible quality then after 5 minutes or so finally clears up in HD. Isn't the network, checked speeds and latency, something on your side.

      1 reply 0 retweets 0 likes
    2. TeamYouTube‏Verified account @TeamYouTube 2 Dec 2018
      • Report Tweet
      Replying to @vMattPrice

      That's definitely odd. What device are you streaming YouTube TV on? Also, have you tried any troubleshooting steps? Keep us posted.

      2 replies 0 retweets 0 likes
    3. Matt Price‏ @vMattPrice 2 Dec 2018
      • Report Tweet
      Replying to @TeamYouTube

      Apple TV 4k. Done all the basics (restarted, checked and restarted the router just in case, etc)

      1 reply 0 retweets 0 likes
    4. TeamYouTube‏Verified account @TeamYouTube 2 Dec 2018
      • Report Tweet
      Replying to @vMattPrice

      Thanks for the report! We're aware of the issue and actively working to fix this.

      2 replies 0 retweets 1 like
    5. Matt Price‏ @vMattPrice 2 Dec 2018
      • Report Tweet
      Replying to @TeamYouTube

      Any updates?!

      1 reply 0 retweets 0 likes
    6. TeamYouTube‏Verified account @TeamYouTube 2 Dec 2018
      • Report Tweet
      Replying to @vMattPrice

      Thanks for reaching back out! We don't have any new updates at the moment. However, we hope to have a solution as soon as possible.

      1 reply 0 retweets 0 likes
    7. Matt Price‏ @vMattPrice 3 Dec 2018
      • Report Tweet
      Replying to @TeamYouTube

      Really letting me down now.. have had streaming quality issues for days now (after being next to flawless since we signed up months ago!!) @YouTubeTV @YouTube @Google

      1 reply 0 retweets 0 likes
    8. TeamYouTube‏Verified account @TeamYouTube 3 Dec 2018
      • Report Tweet
      Replying to @vMattPrice @YouTubeTV @YouTube

      We are aware of the video quality problems with Apple TV and are working on a resolution. We've confirmed factory resetting your Apple TV can resolve the problem but it isn't guaranteed. Click the link to reach out to Apple TV support. We hope this helps! http://goo.gl/s5npct 

      1 reply 0 retweets 0 likes
    9. Matt Price‏ @vMattPrice 3 Dec 2018
      • Report Tweet
      Replying to @TeamYouTube @YouTubeTV @YouTube

      Resetting my @AppleTV is not the solution to a problem your app and service is causing. Going to have to do better than finger pointing or we'll have to explore other streaming services.

      2 replies 0 retweets 1 like
      TeamYouTube‏Verified account @TeamYouTube 3 Dec 2018
      • Report Tweet
      Replying to @vMattPrice

      We understand your frustration and our intention isn't to redirect blame but to give known possible solutions so you can enjoy YouTube TV without complications. Please follow us so we can DM you and gather some information. We're here to help!

      4:36 PM - 3 Dec 2018
      0 replies 0 retweets 0 likes

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