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    1. Jeff True‏ @jtrue28 29 Nov 2018
      • Report Tweet

      . @YouTubeTV what’s up with service tonight? Defaulting to 240p on every channel. Doesn’t get better unless I manually change it. Awful.

      1 reply 0 retweets 0 likes
    2. TeamYouTube‏Verified account @TeamYouTube 29 Nov 2018
      • Report Tweet
      Replying to @jtrue28

      Hi Jeff, we'd love to help out with this. Can you let us know what your current connection speed is and if this is happening on multiple devices? Also, have you already any troubleshooting steps we should avoid repeating? Keep us posted!

      1 reply 0 retweets 0 likes
    3. Jeff True‏ @jtrue28 29 Nov 2018
      • Report Tweet
      Replying to @TeamYouTube

      Spent an hour on char with “Sarah “ she made it worse and has no idea what is going on. Great service!

      1 reply 0 retweets 0 likes
    4. TeamYouTube‏Verified account @TeamYouTube 29 Nov 2018
      • Report Tweet
      Replying to @jtrue28

      We apologize for the inconvenience. What device are you using and does this happen on multiple devices? What troubleshooting have you attempted? We're here to help!

      1 reply 0 retweets 0 likes
    5. Jeff True‏ @jtrue28 29 Nov 2018
      • Report Tweet
      Replying to @TeamYouTube

      I’m done for the night.

      1 reply 0 retweets 0 likes
    6. TeamYouTube‏Verified account @TeamYouTube 29 Nov 2018
      • Report Tweet
      Replying to @jtrue28

      We understand how frustrating this can be. If you decide to pick this back up and continue troubleshooting, we'll be here when you're ready to continue troubleshooting.

      1 reply 0 retweets 0 likes
    7. Jeff True‏ @jtrue28 3 Dec 2018
      • Report Tweet
      Replying to @TeamYouTube

      Something is still wrong with your services. When’s the best time to troubleshoot?

      1 reply 0 retweets 0 likes
    8. TeamYouTube‏Verified account @TeamYouTube 3 Dec 2018
      • Report Tweet
      Replying to @jtrue28

      We apologize for the inconvenience we'd be happy to work on it now! What devices are you having problems with and what troubleshooting have you attempted? We're here to help!

      1 reply 0 retweets 0 likes
    9. Jeff True‏ @jtrue28 3 Dec 2018
      • Report Tweet
      Replying to @TeamYouTube

      Apple TV4K. Multiple different ones, all the same. All connected via ethernet. Takes 15-20 seconds to change channels and then it reverts to 240p. Can manually switch to 1080p. Have uninstalled/reinstalled multiple times. All other apps work fine, just yours is failing.

      1 reply 0 retweets 0 likes
      TeamYouTube‏Verified account @TeamYouTube 3 Dec 2018
      • Report Tweet
      Replying to @jtrue28

      We are aware of the video quality problems with Apple TV and are working on a resolution. We've confirmed factory resetting your Apple TV can resolve the problem but it isn't guaranteed. Click the link to reach out to Apple TV support. We hope this helps! http://goo.gl/s5npct 

      4:03 PM - 3 Dec 2018
      1 reply 0 retweets 0 likes
        1. New conversation
        2. Jeff True‏ @jtrue28 3 Dec 2018
          • Report Tweet
          Replying to @TeamYouTube

          Any sort of time estimate on the fix?

          1 reply 0 retweets 0 likes
        3. TeamYouTube‏Verified account @TeamYouTube 3 Dec 2018
          • Report Tweet
          Replying to @jtrue28

          We don't have any ETA but rest assured we are working on a resolution. We know the suggestion we offered isn't ideal but it is known to fix the problem in most cases. Let us know if you have any questions.

          0 replies 0 retweets 0 likes
        4. End of conversation

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