@TeamYouTube Hey! I’m having an issue with a channel I’m not subscribed to showing up in my subscriptions feed, any suggestions? Tried re-downloading the app and blocking the channel and nothing has changed.
-
-
Replying to @AwesomeFriend56
Hi Mathew! Do you see videos for that channel in your subs feed across devices? Also, have you already tried signing out and signing back into the account to see if it makes any difference? Let us know.
1 reply 0 retweets 0 likes -
Replying to @TeamYouTube
I have tried to sign out and back in. I just went to my PC and unsubscribed from the channel and it finally went away everywhere except on iPhone. If I click the icon for more options in the feed it gives me the option to unsub but clicking it does nothing.
1 reply 0 retweets 0 likes -
Replying to @AwesomeFriend56
Thanks for trying the steps. Could you check if it shows subscribed to that channel from the channel page and the Subscriptions Manager? Keep us posted.
1 reply 0 retweets 0 likes -
Replying to @TeamYouTube
It shows the subscribe button on the channel page, and isn’t showing up when I click on “all” at the top of my subscriptions page in the app, but videos still appear from the channel when they upload. The channel has changed names 2-3 times in the last couple months if that helps
1 reply 0 retweets 0 likes -
Replying to @AwesomeFriend56
Thanks for the details. While on iOS, uninstall and reinstall the app to see if it helps fix things. Let us know if it is otherwise.
1 reply 0 retweets 0 likes -
Replying to @TeamYouTube
That was it! Went on a web browser, unsubscribed, deleted the app, restarted my phone, and re-installed and signed back in. The videos seem to be gone now! You guys are the best, have a good Monday!
1 reply 0 retweets 0 likes
We're glad it's fixed! Give us a shout if you have any further questions.
Loading seems to be taking a while.
Twitter may be over capacity or experiencing a momentary hiccup. Try again or visit Twitter Status for more information.