@YouTubeTV Tons of problems that weekend with buffering & frozen images. Help!
Hi Rick, thanks for reaching out. Can you let us know more about these issues you're having? What device are you having trouble with? Any specific channels being affected by the buffering or frozen images. Keep in touch.
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I am using both a Roku 4 & a Roku 3. My download speed is over 200 mbps, so it’s not a bandwidth issue. The problem is on Fox, CBS, & ESPN. The image freeze, sound continues for a bit & then stops. Then says “loading” & will catch up like in fast forward.
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Hi Rick, thanks for the information. Please get in contact with live support so that we can take a closer look at this. Please fill out the form here https://goo.gl/rh4UM3 and include your email in the description field. Looking forward to hearing from you!
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