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    1. Liza Adele‏ @LizaAdele 1 Dec 2018
      • Report Tweet

      I’m so sad. My subs have been randomly getting unsubscribed from my channel and now are telling me that they aren’t getting notifications when I upload new vlogs even when they have the bell clicked! 😭😭😭 @TeamYouTube @YouTube @YTCreators #YouTube

      3 replies 0 retweets 17 likes
    2. TeamYouTube‏Verified account @TeamYouTube 1 Dec 2018
      • Report Tweet
      Replying to @LizaAdele

      We'd like to help. Could you check with your subs if they use any 3rd party extensions? If so, it’s likely caused by an extension. Also, could you have them check their mobile device to make sure you've opted-in to receive all notifications: https://goo.gl/UxsVCh ? Let us know.

      2 replies 0 retweets 3 likes
    3. Liza Adele‏ @LizaAdele 1 Dec 2018
      • Report Tweet
      Replying to @TeamYouTube

      @TeamYouTube no, they do not use 3rd party extensions and have opted-in through mobile devices. Now what do we do to fix this issue?

      2 replies 0 retweets 1 like
    4. TeamYouTube‏Verified account @TeamYouTube 1 Dec 2018
      • Report Tweet
      Replying to @LizaAdele

      Just to confirm, do you have "Notify subscribers" selected under advanced settings when you publish your videos? Also, could you check w/ your subs (who got unsubbed) to see if they are receiving your videos in their sub feed? Keep us posted!

      1 reply 0 retweets 0 likes
    5. Liza Adele‏ @LizaAdele 2 Dec 2018
      • Report Tweet
      Replying to @TeamYouTube

      @TeamYouTube yes, it’s checked to notify subscribers. Also, I asked them and they said that my videos are not showing up in their feeds when unsubscribed. Please assistpic.twitter.com/YP80PYLmrL

      1 reply 0 retweets 0 likes
      TeamYouTube‏Verified account @TeamYouTube 2 Dec 2018
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      Replying to @LizaAdele

      Appreciate your efforts in trying to fix it. Please reach out to our Creator Support team. They'll dive into this further with you: https://goo.gl/BxLi8H . Hope this gets resolved.

      9:18 AM - 2 Dec 2018
      0 replies 0 retweets 0 likes

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